“The national poll conducted by Abacus Data between the 14th and 17th of May 2020 found that almost half of all Canadians have now accessed a physician using virtual care options and they are highly satisfied with the results. Those who connected with their doctor virtually during COVID-19 report a 91% satisfaction rate – 17 points higher than in-person emergency room visits. Moving forward, almost half (46%) of Canadians who had the opportunity to use virtual care since the pandemic outbreak would prefer a virtual method as a first point of contact with their doctor.”
More here on Virtual care is real care: National poll shows Canadians are overwhelmingly satisfied with virtual healthcare via CISION.
I want to strongly encourage that you also check out the CMA survey itself. The data is quite interesting and I think urges us to reimagine a system that supports multiple modes of delivering care.