Having clear, frequent communication: It was key to understand concerns at different points in time. A university-wide survey was done just before e-learning replaced all large classes. Students’ feedback was consolidated and communicated to all teaching staff. Common concerns included effectiveness of online lectures, changes in assessment, and self-discipline when learning online.

We did pulse checking through student management committees two weeks after the online replacement of all large classes. This enabled further tweaks to improve the experience. Online meetings were conducted with programme directors and teaching staff to share experiences and rectify common mistakes that were made.

More communication channels were important, ensuring that despite not physically seeing each other, concerns and experiences were shared. The feeling that ‘we are in this together’, or ‘if I make a mistake in the online learning platform, I am not the only one’, helped to support everyone in the journey.”

More on Educating despite the Covid-19 outbreak: lessons from Singapore via The Times Higher Ed.

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