“Rather than delivering patients serially to one exam room after another, each owned by a different provider, we made the patients the owner of their own rooms, and instead, circulated the providers to the patients.”
Stacey Chang, Executive Director & Founder of the Dell Institute for Health on Nobody Wants a Waiting Room
Informed by the Integrated Practice Unit structure, Stacey Chang and his Design Institute team completely revitalized the patient and healthcare provider’s experience in their new clinics and physically eliminated the waiting room (yes, you read that correctly). Kudos to the courageous and collaborative efforts of @DellMedSchool + @FineArtsUT. #GoLonghorns #MustRead #GameChanger
UBC Family Practice Residency Program: Abbotsford-Mission Site 