Unpack a series of topics via The Knowledge Project with Shane Parrish. Really enjoyed Episode 57: Decoding Difficult Conversations with Sheila Heen — Two time NY Times best selling author, consultant, and lecturer at Harvard Law School, Sheila Heen makes the tough talks easier by breaking down the three layers that make up every difficult conversation.
Thanks Mark for sharing!
~ Jacqueline
#CommunicationSkills #HowDoWeContributeToTheProblem #DescartesError #EmotionalFootprint #DifficultConversations
UBC Family Practice Residency Program: Abbotsford-Mission Site 