Kwéleches, hello and welcome! IDEO has a session next week on “How to Reimagine the Healthcare Experience Through Design and Collaboration” and I thought you might appreciate the heads-up on this free webinar! IDEO has been very active in rethinking and addressing the challenges in the U.S. healthcare system and have a series of podcasts and articles on the topic including Design Thinking in Healthcare and 6 Tips for How to Prototype a Service.

More below on this upcoming webinar:

Description: Join Chris Waugh, Chief Innovation Officer at Sutter Health, and Dean of IDEO U Suzanne Gibbs Howard as they discuss how service design can radically and rapidly change how healthcare is delivered—making it more personalized and a better experience for patients.

Some Topics Covered:

  • How Sutter Health uses service design to identify and prioritize opportunities that improve patient experience
  • Innovation through collaboration: using journey mapping to uncover areas where partnering can complement your core capabilities and drive impact
  • Building a team of co-conspirators to take on massively complex design challenges

Send your questions on healthcare innovation to or share via Twitter with #healthcaredesign. Sign up to join the live conversation and get the recording and recap delivered to your inbox.

Date: Monday, December 10, 2018
Time: 9:00 AM in Pacific Time (US and Canada)
Register for this free webinar here!

Warm regards,


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